Dahlia Collection Marketplace Terms & Conditions

Marketplace role

Dahlia Collection provides an online marketplace that connects buyers with independent vendors. Unless a listing clearly identifies Dahlia Collection as the seller, the sale contract for that listing is between the buyer and the relevant vendor. Dahlia Collection provides marketplace, payment-routing, moderation, account and support tools; it is not the grower, packer, carrier or supplier of a vendor's goods.

Fees and costs

Product prices, vendor shipping charges, discounts and any marketplace service fee are shown before payment is confirmed. The marketplace service fee is separate from the product price and supports the operation, moderation, payment administration and customer-support services of the marketplace. Buyers must review the full order total before placing an order.

Vendor responsibilities

Each vendor is solely responsible for the goods they list and sell, including stock accuracy, descriptions, photographs, pricing, plant health, permits, labelling, biosecurity, packing, dispatch, tracking, delivery eligibility, customer communications, returns, refunds and compliance with all laws that apply to their goods and destination. Vendors must not list goods that are prohibited, unsafe, infringing, misleading, unavailable or unlawfully shipped.

Buyer responsibilities

Buyers must provide accurate account, delivery and payment details, review listing details and shipping restrictions before ordering, and use the marketplace lawfully. Buyers must contact the relevant vendor promptly about an order issue and provide reasonable supporting information, such as photos or delivery details, where appropriate.

Plants, seasonal goods and delivery

Living plants, tubers, seeds, cut flowers and other seasonal goods may naturally vary from photographs, descriptions and expected availability. Vendors remain responsible for accurate descriptions and lawful fulfilment. Buyers should follow the vendor's care, dispatch and shipping information and check whether their destination has plant or agricultural restrictions.

Payments, orders and refunds

Payments are processed by Stripe. An order is not confirmed until payment has been successfully processed. Vendors are responsible for fulfilling their orders and addressing product, packing, dispatch, delivery and description issues. Dahlia Collection may facilitate communication, review disputes and process an approved refund through Stripe where appropriate.

Marketplace moderation

Dahlia Collection may reasonably approve, refuse, pause, remove, reorder or moderate accounts, listings, promotions and content where needed for safety, legal compliance, fraud prevention, quality control, marketplace operations or to protect users. A vendor's access to the marketplace is not a guarantee of ongoing access.

Liability and Australian Consumer Law

To the maximum extent permitted by law, Dahlia Collection is not responsible for a vendor's goods, product condition, plant performance, delivery delay, lost parcel, vendor conduct or a vendor's failure to meet an obligation. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. These terms do not prevent a buyer from pursuing rights against the vendor who supplied the goods.

Governing law and contact

These terms are governed by the laws of Australia and the laws in force in Tasmania. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of Tasmania. For marketplace support or a concern about these terms, contact admin@dahliacollection.com.au.